Customer Success Manager

Clodura.AI is looking for a Customer Success Manager to drive onboarding, ensure seamless platform adoption, and maximize customer value. As a trusted advisor, you’ll guide clients on marketing strategies, optimize campaigns, and provide data-driven insights. You'll foster strong relationships, boost retention, identify upsell opportunities, and act as the link between customers and internal teams.

Roles & Responsibilities:

  • Drive the onboarding of customers and ensure methods to measure success.
  • Drive optimization of the onboarding process to help customers onboard smoothly and quickly.
  • Develop an intimate understanding of your customers’ businesses.
  • Develop a network of champions within each account through education, coaching, and strong influencing skills.
  • Maximising revenue through upsells and cross-sells.
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert.
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals.
  • Be an expert on trends and best practices for digital marketing and analytics.
  • Enlighten our customers with insights gleaned from their own data and industry trends.
  • Ensure customers get maximum value from Clodura’s Platform by leveraging full platform functionality.
  • Liaison between your customers and all the internal teams.
  • Handle customer concerns with confidence, putting them at ease.

Preferred Skills

  • Graduation- B.E (Computer Science)/ B.E(Information Technology)/ B.Sc (IT)
  • Post-Graduation- MBA – Marketing, PGDM,
  • 2+ years of experience as a Customer Success Manager or Account Manager
  • Strong technical aptitude. Can confidently project manage a technical project with many moving pieces.

Key Competencies

  • Functional/ technical: Business process understanding, Customer-centric approach,
  • Behavioural/ Leadership: Problem solving, teamwork and collaboration, Communication.

Why join us

  • Work in a fast-paced, dynamic environment where your contribution
  • You are passionate about not just revenues you will bring, but also customer satisfaction with what we together as a company can deliver.
  • Competitive Incentives