Account Manager

The Account Manager in the Sales Department will be responsible for managing and growing revenue from existing clients for our SaaS solutions. The primary goal of this role is to drive expansion within current accounts, increase customer retention, and maximize customer lifetime value through upselling, cross-selling, and exceptional relationship management. This role is critical to our growth strategy, focusing on maximizing value for existing clients and ensuring our SaaS solutions are integral to their ongoing success.

Key Responsibilities

  • Manage and develop a portfolio of assigned SaaS clients, focusing on long-term satisfaction, retention, and revenue growth.
  • Identify and pursue upselling and cross-selling opportunities to expand product adoption and increase account value.
  • Serve as the main commercial point of contact for existing clients, handling renewals, expansion sales, and proactive support.
  • Collaborate with Customer Success, Product, and Support teams to optimize customer experience and ensure clients are engaged and satisfied with our solutions.
  • Conduct regular business reviews with clients to align goals, track performance, and uncover new opportunities.
  • Analyze customer usage data and feedback to drive engagement, adoption, and strategic recommendations.
  • Assist in contract negotiations and renewals to maximize customer lifetime value.
  • Maintain and update account management activities in CRM systems.
  • Stay updated on industry trends and market developments to provide strategic insights and recommendations.
  • Meet and exceed revenue expansion and retention targets for assigned accounts.

Qualifications

  • Bachelor’s degree in business, marketing, or a related field (Master’s degree preferred).
  • 2–5+ years of experience in account management or sales roles within the SaaS or technology sector.
  • Proven track record of driving customer retention, upselling, and revenue growth in a B2B environment.
  • Strong relationship management, negotiation, and communication skills (both verbal and written).
  • Ability to analyze data, identify trends, and develop data-driven strategies for account growth.
  • Results-driven, proactive, and customer-centric mindset with a passion for exceeding targets.
  • Comfortable working in a fast-paced, dynamic, and evolving environment.
  • Fluent in English; additional languages are a plus.