“The quality and coverage of B2B contact database are very impressive...”
Mark J.
Platform
“The quality and coverage of B2B contact database are very impressive...”
Mark J.
“The quality and coverage of B2B contact database are very impressive...”
Mark J.
“The quality and coverage of B2B contact database are very impressive...”
Mark J.
“The quality and coverage of B2B contact database are very impressive...”
Mark J.
Customer Success Manager
Clodura.AI is looking for a Customer Success Manager to drive onboarding, ensure seamless platform adoption, and maximize customer value. As a trusted advisor, you’ll guide clients on marketing strategies, optimize campaigns, and provide data-driven insights. You'll foster strong relationships, boost retention, identify upsell opportunities, and act as the link between customers and internal teams.
Roles & Responsibilities:
- Drive the onboarding of customers and ensure methods to measure success.
- Drive optimization of the onboarding process to help customers onboard smoothly and quickly.
- Develop an intimate understanding of your customers’ businesses.
- Develop a network of champions within each account through education, coaching, and strong influencing skills.
- Maximising revenue through upsells and cross-sells.
- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert.
- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals.
- Be an expert on trends and best practices for digital marketing and analytics.
- Enlighten our customers with insights gleaned from their own data and industry trends.
- Ensure customers get maximum value from Clodura’s Platform by leveraging full platform functionality.
- Liaison between your customers and all the internal teams.
- Handle customer concerns with confidence, putting them at ease.
Preferred Skills
- Graduation- B.E (Computer Science)/ B.E(Information Technology)/ B.Sc (IT)
- Post-Graduation- MBA – Marketing, PGDM,
- 2+ years of experience as a Customer Success Manager or Account Manager
- Strong technical aptitude. Can confidently project manage a technical project with many moving pieces.
Key Competencies
- Functional/ technical: Business process understanding, Customer-centric approach,
- Behavioural/ Leadership: Problem solving, teamwork and collaboration, Communication.
Why join us
- Work in a fast-paced, dynamic environment where your contribution
- You are passionate about not just revenues you will bring, but also customer satisfaction with what we together as a company can deliver.
- Competitive Incentives