Aiwo

Aiwo transforms customer contacts from all the companys service channels into business and process development and decision-making information. Aiwo reports the costs and efficiency caused by failure demand and the amount of extra work in different products, services and processes. Failure demand reporting cuts across organizational boundaries, covering the root cause of contacts, customer segments, service channels, products and services, and cost-effectiveness information. Aiwos reporting offers companies a solid foundation for prioritized business development work and shows the impact of the measures taken and the success of the change. Key Benefits of Aiwo: Gain a holistic view: Aiwo provides a comprehensive overview of all contact channels and their performance, giving you valuable insights into customer interactions. Identify operational issues: Pinpoint operational-level issues that generate customer contacts, allowing you to address them proactively and improve custo...