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The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The ACSI uses data from interviews with roughly 70,000 customers annually as inputs to an econometric model for measuring customer satisfaction with more than 225 companies in 47 industries and 10 economic sectors, as well as over 100 services, programs, and websites of federal government agencies. ACSI results are released on a monthly basis, with all measures reported using a scale of 0 to 100. ACSI data have proven to be...
Customer satisfaction,benchmarking,customer experience,statistical analysis,and structural equation modeling
American customer satisfaction index (acsi) operates in the Market research industry.
American customer satisfaction index (acsi)'s revenue is 11m - 100m
American customer satisfaction index (acsi) has 11 - 50 employees.
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