B.E.S.M. Inc

B.E.S.M., Inc. was incorporated in 1995 as a Florida corporation providing consulting services within the Call Center industry. With a specialty in Vacation Sales, the staff at B.E.S.M. has earned their proficiency in all areas of both Inbound and Outbound operations. The intricacies of this industry have changed dramatically over the years as we adapted to the existence of the Internet. One area affected greatly was lead sourcing. B.E.S.M. staff has extensive experience with various lead sources such as show, box, opt-in, direct mail, e-mail blasts, television, radio and most recently call-transfer. The most significant change has been the customer. Busy schedules, online research and a cut-to-the-chase demeanor have required that scripts be constantly modified and streamlines to conform to the modern day consumer. Continued follow-up training of agents is also something that cannot be neglected. Agents can tend to become complacent and periodically require updates to their initia...