
“The quality and coverage of B2B contact database are very impressive...”
Mark J.
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+23
BPA Quality is a woman owned business that provides contact centers with the insights to engineer great customer experiences every time through our expertise in quality monitoring, CX, QA, data & behavior analytics. With more than 30 years of experience, over 100 different clients (many featured on the Fortune 500 list of Largest Companies), and millions of observations made worldwide, BPA Quality has the experience, knowledge, and ingenuity to help you achieve the highest possible customer engagement and experience from customer-facing teams. BPA Quality, located in NY, FL, and the UK, has a unique approach to the development of Call...
Training,consulting,benchmarking,remote call monitoring,speech analytics,call center reporting,quality assurance,email,chat,social monitoring,psychometrics,managed qa services,quality monitoring,call center analysis,manager training,agent training,customer engagement,employee engagement,agent rentention,agent performance,kpi,call analysis,quality form development,call center quality monitoring,call center compliance,customer behavior analysis,call center coaching,and contact center qa software
Bpa quality - contact center quality solutions operates in the Business consulting and services industry.
Bpa quality - contact center quality solutions's revenue is 11m - 100m
Bpa quality - contact center quality solutions has 51 - 200 employees.
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