BridgeLoyalty Customer Experience Management LLP

Rohit is a specialist in service experience management with well-rounded business orientation. Gaining masters degree in marketing and work experience of more than two decades with leading MNCs in the Banking, Telecom, ITES space; he carries wealth of experience in understanding customer needs and serving them well be it sales or service. His rich experience is varied and encompasses managing: - Net Promotor Score (NPS), CSAT, and Consumer Surveys. - Managing access channels - Call centers (Inbound, Outbound, email, webchat, letters). - Complaint management including escalated, Regulatory & legal - End to end Customer life cycle management; Churn and retention...

Business consulting,consumer surveys,training & culture building,contact centre service operations,and quality audits and assurance

Bridgeloyalty customer experience management llp operates in the Market research industry.

Bridgeloyalty customer experience management llp's revenue is 11m - 100m

Bridgeloyalty customer experience management llp has 11 - 50 employees.