Deepdesk

At Deepdesk we develop AI technology that is not aimed at replacing people, but aiding them. Our technology makes jobs less tedious by helping to eliminate repetitive tasks. We focus on the contact center space, where we enable contact center agents working within across any channels (chat, email, voice, Messenger, etc.) to reduce the amount of time they spend searching for the best response to a customer query, and providing it to the customer (through typing or speaking). To achieve this, we train our neural networks with our customers historic data from previous conversations to provide automated suggestions with the best answers to customer queries. Because our AI is able to understand customer conversations, Deepdesks AI Agent Assist presents the contact center agent with the best possible answer to any customer query, as well as links to related content that may live in their internal knowledge bases, public facing FAQs, or any other resource. By presenting the most relevant ...