EdgeTier

EdgeTier deliver high-quality analytics products and services to our clients in the areas of customer service, customer simulation, and analytics services. Customer service is changing. Customer expectations are rising. Faster response times, better service, faster time to resolution are basic expectations bundled with inbound requests. EdgeTier combine domain knowledge with specialist technical skills to deliver high-impact statistical insights, predictive models and data-driven business advice. Arthur is EdgeTiers automated agent assistant which works seamlessly with customer service agents to answer customer queries more efficiently and accurately, yet retaining a personal touch for every customer. Arthur uses cutting edge analytics, machine learning,...

Customer service,analytics,natural language processing,call centre analytics,artificial intelligence,data science,customer experience,agent assistance,sentiment analysis,customer sentiment analytics,customer feedback analysis,agent qa,ai-powered agent qa,quality assurance,and llm

Edgetier operates in the Information technology & services industry.

Edgetier's revenue is 11m - 100m

Edgetier has 51 - 200 employees.