ESTA Emergency Services Telecommunications Authority

ESTA triple zero (000) provides the critical link between the Victorian community and the States emergency services agencies. It provides Victorias 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES. ESTA answered more than 2.6 million calls for assistance in 2018-19; on average this is a call every 12 seconds or more than 7100 a day. More than 1.8 million of these calls come via the triple zero emergency call service. During the same period, ESTA dispatched more than 2.2 million events. ESTAs staff are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field. Call-taking and dispatch services are delivered from three State Emergency Communications Centres (SECCs) located at Ballarat, Tally Ho and Williams Landing. Operating in an environment of increasing community expectations for seamless and transparent emergency services, ESTA pursues continuous improvement across all areas of its...