Exactly What to Say - Certified

We help people (leaders, agents, parents, sales pros) to identify and elevate lifes critical conversations. Back in 2017, Phil M Jones published a book that has revolutionized the communications industry and helped everyone from parents to professors to have more influence and impact in their critical conversations. With now over 1 million copies of the book in circulation, it being the most listened to non-fiction book on Audible and having translations spanning 20+ different languages, there has been an influx of demand for the core lessons and principles to be taught to others in a human to human fashion. Resisting temptation to launch an online course Phil has stayed true to his values that learning to become better communicators in all areas of conversation is best served when facilitated by real people and in real moments and as such, the opportunity to become a Certified Facilitator and Guide has been created. About the book... Often the decision between a customer cho...