Flow Telecommunications

In business mobiles should just work. But when you manage a fleet of 100+ devices service, security and management issues start to creep into your already overloaded inbox. When you manage fleets in the 1000s these issues can get exponential. Now with carriers pushing self-serve models and offshore call centres, resolution times are dropping, your already stretched IT team are wasting time on hold to carriers, staff are grumbling about service disruptions and then to rub it in your CEOs mobile doesnt work when he lands overseas for a critical meeting. Not to mention your finance department cant understand the bill and spend days chasing unexpected charges every month - which all has the CFO questioning the deal you signed. A client came to us recently to benchmark the service they were getting. Things were ok with their current partner but they wanted to be sure they werent missing out. After an audit of their fleet we found tens of thousands of dollars of billing and plan err...