HyperQuality, Inc.- An Avaya Company

HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experience through unbiased monitoring and analysis of customer interactions; and improved employee satisfaction. Founded in 2003 and based in Seattle, WA, the company believes strongly in two things: 1.Retaining and acquiring customers is tied to a companys ability to focus on quality, and 2.Customer care is a strategic corporate asset directly affecting the bottom line when aligned with business goals. HyperQuality believes contact center operations can be turned from cost-centers to revenue generators with a three-part process:...

Call monitoring & reporting software,agent coaching,professional services,analytics,and surveys

Hyperquality, inc.- an avaya company operates in the Outsourcing and offshoring consulting industry.

Hyperquality, inc.- an avaya company's revenue is 11m - 100m

Hyperquality, inc.- an avaya company has 201 - 500 employees.