Identify Digital

There is no single definition of digital transformation, the promise is to provide customers with what they need, when they need it and how they want it. its about changing the way your business interacts with your customers to provide a consistent experience whenever and wherever they need it. 5 key features of digitilisation that you need to understand: 1 The demand of digital is customer driven not industry driven 2 Your customer expects to be able to access your world anytime, anywhere and will punish you if you are not there when they go and look for you. 3 Digitalisation is the route to serving your customers and connecting with them on a deeper level 4 Digitalisation gives your business realtime data and insights to continuously monitor and improve. 5 Through digital automation your intelligent humans start to add greater value rather than just doing processes. With consumers adopting technology faster and with higher expectations of the companies with which they do bu...