Illuma

Illuma is a Credit Union Service Organization (CUSO) and R&D company headquartered in Plano, Texas. We deliver real-time voice authentication and fraud prevention solutions for credit unions and community banks through our flagship product, Illuma ShieldTM. Improving Caller Experience, Operational Efficiency, and Account Security With Illuma ShieldTM the authentication portion of the call is reduced by 80% or more as callers are identified by an AudioPrintTM using unique characteristics of their voice and device. - Illuma ShieldTM brings the brick-and-mortar experience to the contact center. Callers get a warm and personal interaction where they dont have to jump through hoops to prove who they are. - This system allows agents to reduce the part of the call that tends to cause the most frustration and delays, enabling them to help callers with their questions, concerns, and transactions faster. - Voice biometrics are far better for fraud prevention than even the most exten...