IncluCity Calgary

Usability testing is the process by which you engage the users of your product or service in order to ensure that the technology is working for them. Usability testing isnt a new idea, but with IncluCity Calgary, were doing something different: usability testing with a model of inclusion. To really understand the impact of our work, we need to unpack exactly how that word inclusive changes what it means to do usability testing. By changing the when, where, how and with whom of usability testing, were turning the process on its head, and providing opportunities for diverse and often under-represented residents to weigh in on the products, processes and services that impact them. When we add inclusion to usability testing we reconsider the design process with the notion that if it doesnt work for someone, it doesnt work for everyone. As Calgarys first and only inclusive usability testing initiative we are united in the mission to plan, design and run testing sessions with an inclusi...