Kaihen

Kaihen is a Canadian consulting firm based in Toronto, Ontario that helps electric, gas and water utilities, home services companies, energy retailers and municipalities prepare for the kinds of fundamental business changes that improve operations and customer service. Our name means change, or innovation, or transformation. It embodies everything we do for our clients. Our core competency is Business Readinessensuring that our clients people, processes and systems are well-prepared to adopt the change we help to implement. And we do so by managing projects, designing and improving business processes, training users, solution testing, and implementing powerful change management initiatives. Kaihen applies its unique business readiness approach to five business categories that align to the functions of our clients businesses. They are: Customer Operations, Smart Metering, Outage Management, Utility Data & Analytics, and Asset & Work Management. Whether a utility is implementing a...