Master of Malt

Masters of Malt is a multi-award-winning online drinks retailer that uses advanced technology to empower its passionate band of spirits lovers and beer nuts to deliver the worlds best drinks buying experience. We (re-)started MoM because we were fed up buying from companies who were poor, knew it, and didnt care. We were fed up with all the things it seems you have to accept when dealing with online businesses unanswered emails, being passed from pillar to post by an IVR system that seems designed to make you hang up, and policies which ensure that when you finally do get through to someone, they are powerless to help you. We were fed up with being treated as if we didnt matter, by people who didnt care. So we hired people who actually wanted to deliver great service and gave them the authority and latitude to do just that... Because of them, weve been able to win a few awards worth mentioning: Global Online Retailer of the Year Icons of Whisky 2018, 2017, 2016, 2014, 2013 & ...