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Mattersight Corporation

IT Services and IT Consulting

Specialities :
Call routing software
Personality analysis
Customer experience
Call monitoring
Compliance

+25

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revenue-icon Revenue
11M - 100M
funding-icon Total Funding
$30.0M
size-icon Size
11 - 50
About Us
Org Charts
Employees
Buyer Intent
Tech Stack
Jobs

Frequently Asked Questions About Mattersight Corporation

What does Mattersight corporation do?+

Mattersight helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers. With the industrys largest database of customer behavioral profiles and advanced analytics, Mattersight pairs customers to the agent best-suited to handle the customers unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies

What are Mattersight corporation's specialties? +

Call routing software,personality analysis,customer experience,call monitoring,compliance,performance management,sales effectiveness,voice of the customer,artificial intelligence,machine learning,big data,speech analytics,predictive analytics,customer satisfaction,agent coaching,conversation data,agent desktop capture,qa automation,behavioral communication training,call storage & retrieval,service & support,productivity,outsourcer performance,collections,claims,customer retention,data security & privacy,performance-based pricing,behavioral call routing,and predictive behavioral routing

What is Mattersight corporation's industry? +

Mattersight corporation operates in the It services and it consulting industry.

What is Mattersight corporation's revenue? +

Mattersight corporation's revenue is 11m - 100m

What is Mattersight corporation's company size? +

Mattersight corporation has 11 - 50 employees.

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