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McIntosh & Associates

Business Consulting and Services

Specialities :
Customer experience strategy
Training design/delivery
Metric/scorecard design
Performance management
Voice of the customer

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revenue-icon Revenue
11M - 100M
funding-icon Total Funding
--
size-icon Size
11 - 50
About Us
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Frequently Asked Questions About McIntosh & Associates

What does Mcintosh & associates do?+

Founded in 1997, McIntosh & Associates is a consulting firm specializing in call center strategy, sourcing, and operations as well as customer experience strategy and management. McIntosh & Associates provides pragmatic, actionable consulting services for major corporations focused on enhancing the customer experience while optimizing operational effectiveness. We deliver a wide range of services including site selection, sourcing/RFP management, talent recruitment and retention, workforce management process design and optimization, scorecard design, performance management, business analytics, process documentation, and online/mobile/voice surveys gauging customer and employee engagement. We deliver consulting services globally and have supported client engagements in the Americas and EMEA....

What are Mcintosh & associates's specialties? +

Customer experience strategy,training design/delivery,metric/scorecard design,performance management,voice of the customer,forecasting & scheduling process,call center tools/technologies,sop/call flow design,sourcing,and call center assessments/optimization

What is Mcintosh & associates's industry? +

Mcintosh & associates operates in the Business consulting and services industry.

What is Mcintosh & associates's revenue? +

Mcintosh & associates's revenue is 11m - 100m

What is Mcintosh & associates's company size? +

Mcintosh & associates has 11 - 50 employees.

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