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METRIC Consultancy Limited is an independent market research and consultancy firm specializing in the area of customer satisfaction measurement and monitoring. Metric was established in 1989 and in a brief span, it has emerged as a leading Consultancy firm and carved out a special position for itself as a source for value added research. It is the only Indian Market research firm to have developed proprietary research models. Some of the models developed over the years are: MOSTER (Monitoring Satisfaction to Ensure Retention) stakeholder delight management model De-Matrix Evaluation of multi brand dealers on the basis of brand commitment vs. Sales potential CRIDA- Credit Rating of Market Dealers RIRA- Rural Investors Risk Aversion TISSE Customer orientation training model LOCATE - locating retail outlets / branches to maximize customer traffic Metric has a global presence in 65 countries through a network of 52 research organizations with which metric...