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Metrica Systems

Software Development

Specialities :
Unified reporting
Contact center bi
Scorecards
Kpis and dashboards
Performance management solutions for contact center

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revenue-icon Revenue
11M - 100M
funding-icon Total Funding
--
size-icon Size
11 - 50
About Us
Org Charts
Employees
Buyer Intent
Tech Stack
Jobs

Frequently Asked Questions About Metrica Systems

What does Metrica systems do?+

Metrica Systems is a Unified Customer Experience Analytics solutions provider for customer service centric organizations. Metricas analytics solutions include: - Contact Centre Performance Management (CCPM) - Unified Reporting, Scorecards, KPIs & Dashboards - IVR and Cross-channel Analytics - Real-time Performance Management - Agent Desktop Analytics - Outsourcing Performance Management - Social Media , VoC and Sentiment Analytics Typical business benefits: Metricas solutions help improve customer experience and operational efficiency holistically and provide tangible results in 30 days. - Increase in CSAT by up to 10% - Increase in agent productivity by 5 to10% - Improvement in supervisor effectiveness by 10...

What are Metrica systems's specialties? +

Unified reporting,contact center bi,scorecards,kpis and dashboards,performance management solutions for contact center,ivr,cti,crm & back-office work-flow systems,social media,voice of customer,sentiment analytics.,and data integration,data mining

What is Metrica systems's industry? +

Metrica systems operates in the Software development industry.

What is Metrica systems's revenue? +

Metrica systems's revenue is 11m - 100m

What is Metrica systems's company size? +

Metrica systems has 11 - 50 employees.

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