Office of the Ombudsman

Established in 1989 by The Ombudsman Ordinance, the Office of The Ombudsman has been serving the community to monitor the public governance in Hong Kong. We strive to improve the quality of public administration and enhance the culture of service through independent, objective and impartial investigation into complaints received and by self-initiated studies. We operate without fear or favour, bias or prejudice. Our vision is to ensure that Hong Kong is served by a fair and efficient public administration which is committed to accountability, openness and quality of service. The Ombudsman has the powers to: (i) investigate complaints from aggrieved persons about maladministration by the Government departments/agencies and public bodies listed in Part I of Schedule 1 to the Ordinance; (ii) investigate complaints against Government departments/agencies for non-compliance with the Code on Access to Information, including for the organisations listed in Part II of Schedule, and (iii)...