Pacific Consulting Group

Pacific Consulting Group (PCG) helps companies create products and service experiences that earn high customer adoption, satisfaction, loyalty and value. We excel at developing a clear line of sight into the needs, preferences and values of customers. The company was founded in 1980 by two Stanford-trained marketers who saw an opportunity to provide more impetus to the customer satisfaction movement by developing innovative techniques with analytical rigor. Today, PCG remains a boutique customer research and innovation firm that brings smarter customer analytic and innovation solutions to the marketplace. We are based in Redwood City, California with staff around the country....

Customer research,service innovation,customer experience,strategic decision modeling,market research,customer satisfaction,mobile ethnography,focus groups,journey mapping,product optimization,service process improvement,and customer influencing

Pacific consulting group operates in the Business consulting and services industry.

Pacific consulting group's revenue is 11m - 100m

Pacific consulting group has 11 - 50 employees.