Presence Customer eXperience Management

We are a renowned Customer eXperience (CX) specialist, helping you measure, analyse and manage the quality of customer experience throughout your physical and digital network. Our 50 years of expertise, providing innovative solutions for a 360 evaluation of your CX ecosystem ensure you make a difference. We are proud to be partnering with some of the most dynamic French and international companies on the market. We work actively with them to enhance customer experience throughout their organisations. Our know-how and multi-sector expertise (automotive, retail, finance, luxury, health, beauty, fashion, food, mobility...) enable us to provide the best solutions for rapid and sustainable success. Bearing in mind the uniqueness of your brand and the uniqueness of your customer experience, our specialists work alongside you to build the best system, finely mixing the appropriate methodologies: audit, mystery shopping, customer opinions, NPS customer satisfaction, team survey. KPIs a...