SCC Services Group

SCC Services Group is a consulting firm with extensive experience in the management and administration of large contact centers comprising of e-commerce, web support, credit, collections, customer service, reservation sales and outbound tele-marketing activities. Our experienced consultants are skilled in personnel management, customer relationship management, global customer service, budgeting, organization structure, technology requirements and strategic planning. SCC Services Groups seasoned consultants have worked with clients to improve performance, manage cultural change, develop unique turnkey brand marketing campaigns, assist in the locating and build out of new facilities, consolidation of existing operations, conduct audit and benchmark studies, manage telephony / information...

Contact center performance management,process improvement initiatives,sales and customer service training,and quality assurance and mystery shop programs

Scc services group operates in the Business consulting and services industry.

Scc services group's revenue is 11m - 100m

Scc services group has 11 - 50 employees.