School District 205

As a District Technical Support Representative, the responsibilities that I hold are to: Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications. Oversee the daily performance of computer systems. Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. Maintain record of daily data communication transactions, problems and action taken, and installation activities. Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Confer with staff, users, and management to establish requirements for new systems or modifications. Develop training materials and procedures, and/or train users in the proper use of hardware and software. Refer major hardware or software problems or defective products to vendors or technicians for service. Prepare evalu...