Somia Customer Experience

We help companies uncover deep insights and translate them into impactful, innovative product and service experiences that address the business and customers real needs. We discover the root cause before jumping to solutions. Although it may seem faster to solve a customer problem right away, you may lose the opportunity to target the real needs if you dont understand the root cause. We discover insights about your customers, business, and technology, to ensure our solutions are highly relevant and actionable. If I had asked people what they wanted, they would have said faster horses - Henry Ford We Put Customers In The Center Of Everything That We Do Good product & service experiences will drive higher loyalty to the brand. In helping companies deliver good experiences, we involve the target customers closely in our human-centered design approach, through customer research, personas, co-creation, and user testing. We believe this is key to ensure that the solutions are not ...