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SQM GROUP SQM Group is a software company specializing in customer service QA management for call center agents. Our software solution helps call centers and agents improve FCR, Csat, provide great customer service, and reduce costs. We are a specialist firm for the call center industry in measuring, benchmarking, tracking, and improving FCR. At the heart of our services is SQMTM Customer Service QA Software, FCR and Csat research, best practices consulting, and awarding for FCR and Csat performance. We help call centers to improve FCR, deliver a great Csat, reduce operating costs, and improve the Net Promoter Score. Our...
Fcr conference & awards,contact center industry fcr awards program,contact center fcr benchmarking and tracking,contact center fcr best practices,customer service qa,and call center quality assurance
Sqm group inc operates in the Research services industry.
Sqm group inc's revenue is 11m - 100m
Sqm group inc has 51 - 200 employees.
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