SymTrain

SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for instead of on customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises at scale, with no integrations required. Shorten your speed to proficiency by 50% and start improving agent behaviors in as little as 2 weeks...

Symtrain specializes in benchmarking,assessment,and onboarding processes,offering advanced ai coaching solutions tailored for contact centers and bpos. our expertise extends across various sectors including insurance,financial services,banking,healthcare,retail,utilities,communications,technology,media,hospitality,logistics,transportation,and travel.

Symtrain operates in the Software development industry.

Symtrain's revenue is 11m - 100m

Symtrain has 11 - 50 employees.