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We are an independent organisation set up by law to investigate complaints about personal and occupational pension schemes administered in the UK. We can also consider complaints about the actions and decisions of the Pension Protection Fund and about some decisions made by the Financial Assistance Scheme. We are funded by grant-in-aid paid by the Department for Work and Pensions. The grant-in-aid is largely recovered from the general levy on pension schemes administered by the Pensions Regulator. We are not a regulator, consumer champion or a trade body so when we look at a complaint, we deal with all sides...
Complaints about personal and occupational pensions,complaints about decisions made by the pension protection fund,appealing financial assistance scheme decisions,and dispute resolution
The pensions ombudsman operates in the Alternative dispute resolution industry.
The pensions ombudsman's revenue is 11m - 100m
The pensions ombudsman has 51 - 200 employees.
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