Urban Co-operative Bank Ltd, Bareily

Over the past few years, there has been a massive effort at our bank to redesign processes and to strengthen controls and compliance. Bank has undertaken a comprehensive transformation to not only deal with existing issues but to create a modern and competitive bank. As we know, bank has shifted to a target customer driven approach where we pro actively reach out to the most desirable customers with differentiated value propositions Co-operative banks have been hemorrhaging market share to their competitors for some years. With many banks already under Prompt Corrective Action, this share erosion is likely to accelerate. Margins and profitability are also under significant stress. These are predictable outcomes; banking is becoming a more sophisticated game where technology, analytics and expertise are becoming ever more vital. Co-operative banks have to make the shift or lose out. Over the past years, this bank has been able to make significant strides in becoming competitive and i...