Webitel

Webitel is a vendor of the omnichannel software platform for contact centers automation. Our company helps businesses to grow and successfully solve upcoming issues in the fast-challenging environment. We offer an individual approach and deep analysis of actual business needs to provide a complex omnichannel solution for your company. Key facts: - 10 years on the market - trusted partnerships within 350 companies - accomplished projects in 30+ countries over the globe. Webitel products include powerful tools for effective call center work and top b2c performance: - Cloud-based and On-premise installation - Omnichannel communications - Predictive, progressive, preview dialers - Intelligent routing - AMD tools - Call tracking, recording and post analysis - CRM and messengers integration - IVR menu - Live chats - Appealing and understandable interface - Scalable metrics and agents KPI reports - 24/7 technical support and other great features to provide excellent customer service. We...